CORONAVIRUS (COVID-19) INFORMATION FOR OUR CUSTOMERS

SADLY, OUR SHOWROOMS ARE TEMPORARILY CLOSING

Once again due to the unfolding situation with Coronavirus (COVID-19) & the announcement from the government that all non-essential businesses must close and for the safety of our staff and customers we’re very sad to have to let you know we’ll be temporarily closing all Bains Fireplaces showrooms, offices and factories until the 12th April. We will contact all customers as soon as we reopen to organise installations and deliveries.


In the meantime from our family to yours take care of yourselves, your loved ones and your community, and we look forward to welcoming you back into our showrooms when the time is right.

Bains Fireplaces

 

Delivery

Delivery

All our fireplaces are delivered by our manufacturing division’s own transport. We have our own delivery vehicles form 3tons to 18tons capacity all fitted with tail lifts to ensure your surround is delivered to you in a perfect condition.
Delivery Pricing & Schedule

Mainland England and Wales:

Fireplaces and Stoves  £25

Fire only  £10

For all other areas i.e. Scotland, Channel Islands etc, please contact us before placing an order.

Delivery of Fireplaces takes Approx. 3-4 Weeks and they are delivered on a pallet and can be wheeled to your nearest access point. The surround should then be unpacked and checked. These surrounds are heavy and assistance by the customer would be required to remove from pallet.

Delivery of Gas fires, Electric fires & Stoves takes 2-7 days depending on the product, please check with us for delivery times on your selected item.


Please note: Because of the nature of the products being delivered it is a requirement of our delivery service that someone is there to check the fire surround and to ensure it has been safely delivered to your address.

Collect From Store

All products can be collected from our main factory/warehouse in Bristol

Gas & Electric fires can be collected from any of our stores, we will contact you to advise when your order will be ready for collection.